Privacy Policy

Cloud 9 Childrenswear Privacy Policy

As of 25th May 2018 under the new General Data Protection Regulation (GDPR), which replaces the previous Data Protection Act 1998, you as a consumer will have more power when it comes to your personal data. Here at Cloud 9 Childrenswear, we would like to make sure that you as a consumer have full confidence in us to keep your personal data you share with us safe and secure. We would also like to help you understand how we use your personal data to give you the best shopping and customer service experience!

This privacy policy sets out how we use and protect any information that you give Cloud 9 Childrenswear when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect
We may collect the following information:
Name
Email address
Phone Number
Gender
Postcode
When you shop in the store we use CCTV for security purposes.

What we do with the information we gather.

We require this information to understand your needs and provide you with a better service, for the following reasons:

Internal record keeping
We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information, which we think you may find interesting using the email address & phone number which you have provided.

We may use the information to customise the website according to your interests.

Your rights
As a consumer under the new GDPR rules your rights are as follows:
Right of access – request details of personal data we hold about you. If you would like a copy of the personal data we hold on you, please email or write to us 12 Speke Road, Garston, Liverpool, L19 2PA.

Right to rectification – request to have your personal data corrected if you believe that the personal data we hold is incorrect or missing.

Right to erasure (Right to be Forgotten) – request to have your personal data removed. Email, write or call us on 0151 378 4963.

Right to restriction of processing – request to restrict processing of your personal data.

Right to data portability - request to have your personal data electronically moved, copied or transferred.

Right to object - request to object to the processing of your personal data.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@cloud9childrenswear.co.uk

From 25th May 2018, if you have a complaint about how we have handled your personal data, you may be able to ask us to restrict how we use your personal data whilst your complaint is resolved.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We hold the highest respect for our customers and guarantee our firm commitment to your privacy. We do not sell any of the information provided by you to any other institutions. By registering with us and/or buying products from us online, you will automatically be added to our mailing list, but you do have the option to "opt-out". If at any time you would like to be removed from our mailing list, please contact us by email to let us know and you will be removed immediately.

As a customer, you reserve the right to be concerned about the security of your credit card information. Please be assured that we do not store your credit or debit card information on our system. Your payment details are taken via a 3D Secure portal which is encrypted, and this is not passed to us. We have taken many steps to ensure your security and safety by using the highest levels of encryption security including a 3D secure check for added security.

Please note that no orders will be considered complete until payment has been submitted.

Protecting Your Security
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address, and other personal data supplied by you during the order process against appropriate third-party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the GDPR. You agree that we may use personal data provided by you in order to conduct appropriate anti-fraud checks.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.